Center for Workforce Development
Customer Relations 101
This seminar series is designed for in-home repair, Hospitality, Retail, Sales, or anyone who deals with the public. Topics include:
- The Importance of Good Customer Service
- Communications - Oral and Written
- Telephone Communication
- Successful Listening Skills
- Handling Feedback
- Basic Writing Skills
- Email etiquette
- Customer Service
- Who's #1
- Customer Satisfaction
- How to handle upset or disappointed customers
- Dealing with diverse customer base
- Diversity
- Dealing with Difficult People
- Conflict Resolution
- Business Etiquette
- What to do/not do when you are in someone else's home?
- What to say/not say when you are in someone else's home?
- Proper dress
- The importance of personal hygiene
- Harassment
