Center for Workforce Development

Communication and Problem Solving

This series develops communicaton in the organizational setting for individuals and team situations. Participants learn to deal with communication challenges associated with a rapidly changing global business environment.

• Effective Speaking & Listening • Communicaton Styles - Oral & Written • Fundamentals of Problem Solving • Solution Identification, Selection & Feedback • Critical Thinking Techniques

Teamwork

Participants of the Teamwork Series apply the principles of teaming in the organizational setting. They learn how to leverage the team process to accelerate reaching company goals. Ideal for both team members and team leaders.

Self-Managing Work Teams High Performance Work Teams Quality Management & Work Teams Team Task Skills Cross-Functional Teams

Supervision and Leadership

Develop skills that create conditions for success. Explore organizational and team leadership issues relevant to the changing business environment. Build competencies that are used routinely in the workplace.

supervision of the new manager Process Management Coaching for Supervisors Project Team Leadership Empowerment and Delegation Leadership Characteristics Effective Personal Leadership

Interpersonal Skills

Refine interpersonal skills that ensure successful completion of tasks and projects. Learn how to motivate self and others, to build cooperation, trust, and support.

• Motivating Self and Others
• Interpersonal Relations
• coaching
• Clarifying Roles
• Negotiation Skills
• Conflict Resolution
• Facilitation
• Giving Feedback

Business and Technical Skills